1.1 ThisReturn Policy (“Policy”) is applicable to Users who have purchased Productsthrough the Website.
1.2 ThisPolicy provides Users who have purchased Products through the Website withoptions to return or to exchange Products.
1.3 Alldefined terms not otherwise defined in this Policy shall have the same meaningas that ascribed to the Terms & Conditions for Users.
2. RETURN CONDITIONS AND PROCESS
2.1 Youmay request to return any Products you have purchased within 7 business days ofreceiving the Product at your delivery address for any of the followingreasons:
The Product delivered is not what you ordered or does not correspond with itsdescription on
(a) the Website on the date of purchase; or
(b) the Product delivered is expired or damaged.
2.2 Youmay only return Products that are:
(a) unconsumed, unused, unworn, undamaged and unwashed;
(b) in their original packaging;
(c) unopened and unmarked; and
(d) returned as a whole and not broken into parts.
For health & hygiene reasons, some Products are non-refundable andnon-exchangeable. Kindly contact us at firstname.lastname@example.org to check if aspecific item can be returned.
2.3 Toproceed with your return request, you must notify us by email to
(a) replace the Product with a new item;
(b) give you a full refund for the Product;
(c) credit your account with the value of the Product; or
(d) inform you that your Product is not eligible for return.
2.4 Wewill confirm your request for a return through email and upon receiving suchconfirmation, you may return the Product by dropping it off at our office:
AgriGADA Biotech Pte Ltd
8 Eu Tong Sen Street, #17-82
2.5 Youagree to arrange for and pay the costs of returning any Products to AgriGADA,be it by post or otherwise. We reserve the right to deduct the cost ofproviding any collection service from the refund amount.
2.6 Wemust receive and approve your return request before your return can beprocessed.
3. EXCHANGECONDITIONS AND PROCESS
3.1 Wemay allow for an exchange of products on a case-by-case basis. Kindly contactour customer service at email@example.com . Our customer service officer will guide youon how to proceed with making the exchange.
3.2 Pleasenote that you will be responsible for the costs of any delivery and/or collectionservices that may be incurred in the process of completing the exchange.
4. NOOBLIGATION TO REFUND OR EXCHANGE
4.1 Wereserves the right not to accept any requests for a return or exchange, andretains the discretion not to provide a reason for our decision.
4.2 Withoutprejudice to the foregoing, we reserve the right to decline the return request,for any of the following reasons:
(a) theProduct(s) is not returned in satisfactory condition in its original packaging;or
(b) theProduct(s) has been opened, used or otherwise tampered with to the extent thatit is no longer in a saleable condition.
For the avoidance of doubt, Products marked orotherwise indicated as “Final Sale” or other similar expressions are noteligible for return or exchange.